Will you sand my vehicle before painting it?
Absolutely! We sand every surface that will receive paint. Sanding allows for a mechanical bond between the old surface and the new. Without proper sanding, paint will be much more likely to peel. Based on the individual needs of your vehicle, we also machine sand problem areas according to the package purchased.
How long will the paint last?
How long your paint will last is totally subjective to the way in which you care for your vehicle, the conditions in which it is driven and stored, environmental factors and more. All of our paint jobs are guaranteed for varying lengths of time, however, you can significantly increase the life of your paint job by keeping it washed and waxed.
Do I have to pay for an estimate?
Estimates are 100% free of charge and obligation.
Will the price I pay be the same as the estimate? No surprises?
The only time the price you would pay would be higher than your initial estimate is when additional hidden damage is discovered during the repair and/or refinishing process. This is extremely uncommon, however. When it does occur, we always call you to explain the situation, offer you the opportunity to come in and see the repair area first hand and to discuss additional costs involved in the repair.
Why won't the shop give me an estimate over the phone or from an email with a picture?
Although we can give you a price for a paint package, we absolutely must see your vehicle in person in order to provide you with an estimate. It is very common for vehicles to require additional prep to ensure you to receive the smoothest finish possible. Peeling, delaminating clear coat, and cracks in your old finish require extra preparation. These conditions can't be seen in photos. We do not give prices over the phone or by e-mail.
Do I have to make an appointment for an estimate?
No. It is not necessary to make an appointment for an estimate, but we can certainly book you in for your convenience.
Why does it cost so much to repair a small ding?
We get asked this question more than almost any other question! Repairing a dent or ding is a very involved process. There is a minimum amount of time it takes to repair one dent. Picture this: a body repair technician must first grind all of the paint off of the area to be repaired, then he must mix filler with a catalyst, then apply it uniformly, then wait for it to dry, then sand it, then either glaze it or apply a second coat of filler, then wait for that to dry, sand it again, mix a 2k primer on a computerized scale, apply the primer, wait for that to dry, then sand it. Only then is the job finished!
What if I don't want to pay for the extra prep to take out the scratches and dents, won't my car still look better with new paint?
You may choose to simply have your vehicle painted without addressing issues like peeling, cracking and old bodywork. Keep in mind that in order to receive the smoothest possible finish and highest possible gloss, these issues will need to be addressed. If the conditions are bad enough, it can and will affect the gloss and overall appearance of the newly painted surfaces. If you choose to paint over conditions that your estimator has advised you to repair, you will not receive a warranty. If you choose to paint over existing dents and dings, you will still receive a paint warranty. You will simply have shiny dents!
Should I wash my car before I bring it in for painting?
It is not necessary, but we welcome you to! The cleaner your vehicle is, the easier it is to prepare for paint.